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Returns & Exchanges

Can I Return My Purchase? will gladly accept your returns for exchange, credit or refund within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

Returning to
You must request a Return Authorization Number (RA#) before returning any merchandise to To request your Return Authorization, email, or call 850.638.1124.

How To Ship Your Return or Exchange
To return or exchange your purchase, please wrap the package securely, insure it, and include original Westerner invoice you received with the shipment. Please indicate the reason for return on this PDF returns form

Ship your return to:

The Westerner
Returns Department
1095 Highway 90
Chipley, FL 32428

If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. Sorry, delivery charges are not refundable.

If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped. 

Problems, Questions, Suggestions?
If you have any questions regarding your order, please E-mail us at: You may also contact us by telephone: 850.638.1124

Customer service is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.

Thank you for shopping at!



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